Billing Support

Billing FAQs

Your first invoice will be issued shortly after the 1st or 16th of the month, depending on when your services are activated. Invoices issued on the 1st will cover the current month, while invoices issued on the 16th will cover the remainder of the current month and the first 15 days of the following month.

Don’t be alarmed! Remember that your first invoice is prorated to include any costs incurred from the date of your service activation, plus the following full month of service. This may cause your first invoice to be higher than normal but rest assured that future invoices will reflect a regular monthly cycle. The dates of the proration are written in blue on your invoice for your reference.

If you have any questions or concerns regarding the charges on your first invoice, please contact our customer service team for assistance.

Your payments are due within 30 days of when you receive your monthly invoice. This should give you plenty of time to review the charges and to get your ducks in a row before the payment due date.

A few days after your service has been activated, you will receive your invoice in your email. All subsequent invoices will be sent on the 1st of each month.

You will be able to view and pay your invoice by clicking on the link in the email that you receive.

 

Good question! It depends on the method of pre-authorized automatic payment you’ve set up:

Pre-Authorized Credit Card Payments

  • For invoices issued on the 1st of the month: the payment will be processed the 11th of the month.
  • For invoices issued on the 16th of each month: the payment will be processed the 26th of the month.

Pre-Authorized Debit Payments

  • The payment will be processed the third week of your billing cycle.

Please make sure your payment information is up to date to ensure the smooth and timely processing of your payments.