Don’t be alarmed! Remember that your first invoice is prorated to include any costs incurred from the date of your service activation, plus the following full month of service. This may cause your first invoice to be higher than normal but rest assured that future invoices will reflect a regular monthly cycle. The dates of the proration are written in blue on your invoice for your reference.

If you have any questions or concerns regarding the charges on your first invoice, please contact our customer service team for assistance.

Good question! It depends on the method of pre-authorized automatic payment you’ve set up:

Pre-Authorized Credit Card Payments

• For invoices issued on the 1st of the month: the payment will be processed the 11th of the month.
• For invoices issued on the 16th of each month: the payment will be processed the 26th of the month.

Pre-Authorized Debit Payments

• The payment will be processed the third week of your billing cycle.

Please make sure your payment information is up to date to ensure the smooth and timely processing of your payments.